“Bridging gaps in empathy, access, and opportunity.”
View my projects based on focus…
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Service Redesign: Frictionless Payment at Forsyth Farmers' Market
Timesaving and enhanced token payment system that improved operational efficiencies and strengthened community connections at local farmer’s market
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BMW Innovation Strategy Blueprint
Creating a service blueprint to establish an innovation ecosystem within a multinational company
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Future of Mobility Insights Report
Research and analysis of how mobility can address Gen Z’s needs for sustainability, connection, and personalization
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Sidekick: Start-Up Strategy
Integrating AI chatbot feature to foster relations between students and alumni within university ecosystems
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ClaySpot: Online Booking Experience
Improving local pottery studio’s online booking experience and service manage expectations
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bāp: Senior Culinary Experience App
Innovative UI design for intergenerational group dining experience
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SAV Airport Commission Boardroom Redesign
Securing stakeholder endorsement through a compelling vision and narrative that redefines the future of governance space design
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Digital Government Services for Unemployed Georgians
Crafting future scenarios and possibilities for government services in the United States
Tools, Skills & Methods
Research
Systems Thinking
UX Research
User Testing
Design Research
Design Thinking Frameworks
Visualization & Design
Service Blueprints
User Journey Maps
Physical & Digital Prototype (Cardboard, Figma etc.)
Adobe Creative Cloud (Photoshop, InDesign, Illustrator)
Video Editing (Adobe Premiere Pro, After Effects, CapCut)
Collaboration/Facilitation
Miro, FigJam
Slack, Discord
Google Workspace, Notion
Zoom / CoScreen